The main problem that the finance team had was a lack of visibility. It took too much effort to get a clear overview of the company’s ARs, so it was rarely done. This resulted in difficulties when performing collections because the data was never up to date and no one wanted to send reminders for already paid invoices. Additionally, as their customers are spread across Europe, collection emails needed to be sent in the local language by the regional managers. Ultimately, these inefficiencies resulted in many customers not paying on time and consequently, Solar Screen taking on customer debt.